Service Management Solutions Delivered by Tectura

Does “Make It – Sell It – Fix It” describe the product lifecycle in your organization?

Service Management solutions delivered by Tectura can help you accurately track service calls, balance workloads across field service resources, manage complex service contracts, and schedule preventative maintenance service calls. Built on Microsoft Dynamics^® technology, Service Management solutions delivered by Tectura are ideal for organizations that:

• Have field service forces
• Perform large-scale preventative maintenance internally
• Sell products with service and support contracts
• Do their own facilities management

Our experts can help you connect all service aspects of your organization—from in-the-field staff to call centers—so you can respond to customer needs quickly and efficiently, including:

• Manage the service call process
• Pull together each customer’s history
• Know exactly what's happening on an active service call
• Leverage that information to achieve exceptional customer satisfaction
• Track your installed base and service history
• Track hotline support
• Manage service contract renewals and the revenue recognition process 

Why Service Management solutions delivered by Tectura?

Microsoft Dynamics applications and our insight provides a robust foundation for this targeted solution, enabling you to:

• Provide service managers, dispatchers, and technicians with all the information they need in one central location
• Increase revenue using flexible contract administration tools 
• Improve first-time fix rates
• Increase service revenue per employee
• Improve the returns management process
• Increase customer loyalty through more effective customer service
• Manage a depot repair environment